Omnichannel analytics
Why your business needs omnichannel analytics and real-time operational optimization
Contact centers are a great source for customer, agent, and business insights, but organizations often need an analytics hub to consolidate and analyze this information in one place.
eGain
eGain Analytics for Amazon Connect™ provides comprehensive omnichannel analytics across IVR, agent-assisted voice and digital touchpoints, and customer journeys from a single platform. Utilize the scalability and reliability of Amazon Connect alongside the consolidation and reporting capabilities of eGain Analytics to measure, manage, and optimize contact center operations. Meet and exceed the reporting needs of supervisors, analysts, and scheduling teams with user-friendly analytics dashboards and role-relevant visibility to optimize your contact center operations.